Course length: 1.0 day

Course Description

Whether it’s in the form of visible back biting or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees. Learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.

Course Content

Lesson 1: Foundation

• Foundation: Build Commitment
• Part Summary

Lesson 2: Explore

• Self-Assessment
• Nine Approaches to Managing Conflict and Disagreement
• Part Summary

Lesson 3: Plan

• Plan: Gain Support
• Part Summary

Lesson 4: Implement

• Implement: Act
• Part Summary

Lesson 5: Follow Through

• Follow Through: Stay Involved
• Part Summ