Effective Communication Skills

Course Overview

Communication skill is a must have skill and it’s a first requirement among all type of job description.

The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.

Our Communication Skills training course is very conceptual workshop focusing on vital communication skills such as Styles of Communication, Effective Listening and Questioning Skills, Assertiveness, Empathy and more.

We provide Communication Skills Training with extensive interactive and hands-on exercises to practice and get confidence while training course.

Interacting with People

  • What does it mean to be assertive and how can you achieve it?
  • How to provide feedback to others so they take your word seriously?
  • How can you avoid appearing aggressive?
  • How to use systematic methods to evaluate what you know about yourself and what you know about others?
  • How to learn which areas you need to work on to improve yourself based on other people’s impression of you?

Questioning Techniques

  • How to ask the right questions at the right time?
  • How to get what you want and stay friends?
  • How to address uncomfortable issues and prepare others to open up to you?
  • What are the differences between open and closed questions and how can you take advantage of each?
  • How to seamlessly guide a conversation towards the direction of your choice?


  • What causes misunderstanding?
  • How can you minimise misunderstanding?
  • How can stereotyping affect your communication?
  • How to use active listening to gain rapport and commitment?
  • When should you use first person sentences when communicating with others and when should you use second person?

Empathy & Emotional Intelligence

  • What is the effect of empathy on communication?
  • How to use a simple empathic technique to construct sentences based on what you hear from others and make an empathic communication?

Body Language

  • How can you read people through their body language and understand their motives better?
  • What gestures should you be aware of?
  • What are the differences between open and closed body gestures and how do they impact your communication with others?
  • How to spot lies?
  • How to control your voice to get maximum effect?